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Next Seminar: TBA |
Get your registration in early to assure your seat at the next Genesys Method Seminar.
Early Registration Discount!
Dates TBA. Enroll Now! |
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Laptop Included! |
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Each registrant will receive a laptop as part of their registration. The laptop
is used during the seminar and comes with the seminar material already loaded. Take
it with you after the seminar! Get Details! |
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Your Seminar DVD! |
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A DVD of your seminar will be available so that you can always refer back to the
things you learned. DVDs are only available to the attendees of a specific seminar.
Find Out More! |
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Limited to 100 Seats. |
This Genesys Method Seminar will be limited to 100 seats to keep the experince intimate.
Register Early!
DISCOUNT for early registration! |
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Operations |
As companies grow in stages, their infrastructure often becomes a patchwork of technologies
that are not integrated.
Adding to this is the evolution of culture in a corporation which faces changes
from both internal growth and market demand.
Frustrations, down-time, inaccessible data and poor relationships account for significant
performance decreases.
The primary value of the Genesys Method seminar is alignment and efficiency between
people and technology in your value chain.
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Customers & Staff |
Business intelligence data often point to deficiencies relating to customer experience
as a leading cause of revenue loss. Another common cause is communication and collaboration between departments and partners.
- The cost to acquire new customers... much greater than the cost of retaining existing
ones... profitability found to increase as much as 25 percent for every 5 percent
increase in customer retention... (1)
- Mobile field solutions improved worker productivity by 27 percent and increased
customer satisfaction 19 percent resulting in... 13 percent increase in services
revenue and 17 percent more profitability... (2)
- Consistent with positions taken by leading analysts such as Gartner, CRM is... an ongoing process of aligning business strategy, processes, technologies
and culture to deliver... increases in loyalty among... customers... (3)
(1) Reichheld, Frederick. "The Loyalty Effect." (Harvard Business School Press,
2001) || (2) "Best Practices in Mobile Field Service." (Aberdeen Group, June 2006)
|| Nelson, Scott D. "Ten Secrets of Creating a Customer-Centric Enterprise." (Gartner,
Inc. December 22, 2005, ID #G00136913)
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